frequently asked questions
What products do you offer?
Pretty much anything & everything creative! For weddings, I offer invitatons, save the dates, favor labels, custom koozie favors, placecards, programs, menus, etc. Throwing a party? Let me design your invitations, banners, cupcake toppers, goody bags - pretty much anything you can think up!
I saw a design that I like on your website. Can I customize that to use for my event?
Absolutely! Any colors, pictures etc can be changed on an invitation to make it your own.
I'd like a custom design not shown on your site. How can I make that happen?
I love working on custom designs! If you do not see a sample on the website that you would like to make your own, please contact me via e-mail and let me know what type of design you are interested in to discuss options.
Can I set up an in-person consultation to discuss invitations?
Due to my hectic schedule with still working a full time job on top of the store, I am usually not available for in-person consultations. If you would like to set something up, please email me through the contact form and I will try to accommodate your request.
How do I order?
Please send a message via e-mail or through Facebook.
Are envelopes included with your products?
Yes, prices include standard white envelopes. If you would like a different color or stock of envelope, a special order price may be added. Custom coordinating labels can also be added to any order.
How much do your stationery designs cost?
Each wedding invitation is priced differently depending on the materials, time and complexity of the design. However, I do consider Marley Mae Designs to be extremely budget friendly! Please contact me for a quote on your design.Generally, prices for party and shower invitations in 5x7 flat card format range from $1.00-$1.50 each, which includes envelopes.
How far in advance should I place my order?
For wedding invitations, I recommend submitting your order 3-4 months before your event. Invitations are usually recommended be sent out 6-8 weeks before the wedding, which gives us ample time to perfect the design and complete the preparation process. For parties, showers, and other events, I recommend ordering about a little over a month before the event.
How long will it take to receive my order?
Each order time varies. For standard party or shower postcard format invitations, turn-around time is generally one to two weeks. Wedding invitations can differ depending on the complexity of the invitation suite, but generally take no longer than three weeks to complete.
Do you have a store where I can see examples of your work in person?
Yes! I opened a storefront in March 2016. It's located at 512 SW 3rd Avenue in downtown Ocala. We have several samples displayed in the store, but any information about ordering invitations is usually best done through email as I am not usually at the store.
What is your return/refund policy for custom orders?
Unfortunately after a sample/proof is approved and printed, I am not able to offer a refund or return of any kind. If a client is unhappy with their product, I always make the best attempt to rectify the situation as best as possible.
Do you accept rush orders?
Absolutely! An additional charge may incur.
What forms of payment do you accept?
Cash and credit cards are accepted in store. Invoices are sent through Square. Sorry, I cannot accept personal checks.